Job Overview
We are seeking a detail-oriented and customer-focused Scheduling Assistant to join our dynamic remote team. This entry-level role is perfect for individuals with a passion for travel who are eager to assist clients in creating unforgettable travel experiences.
Key Responsibilities
- Provide excellent customer service through various channels including phone, email, and live chat, ensuring all client inquiries are addressed swiftly.
- Assist clients with travel arrangements, including booking flights, hotels, and car rentals, while customizing each experience to meet their unique preferences.
- Maintain thorough records of client preferences and travel itineraries to facilitate personalized service.
- Coordinate travel consultations and efficiently manage the agency's scheduling calendar.
- Process payments, issue invoices, and meticulously track client accounts.
- Support team operations through various administrative tasks, including data entry and maintaining internal databases.
- Conduct research on travel destinations and activities to enhance the overall client experience.
- Collaborate effectively with travel agents and management to ensure seamless operations and outstanding service.
Required Skills
- Strong organizational capabilities to manage multiple tasks and meet deadlines effectively.
- Excellent verbal and written communication skills to interact professionally with clients.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential; familiarity with travel booking software is advantageous.
- Self-motivated and dependable, with the ability to work independently in a remote setting.
- A genuine enthusiasm for travel and a commitment to helping clients achieve their ideal travel plans.
Qualifications
- Prior experience in customer service, administrative roles, or the travel sector is preferred.
- High school diploma or equivalent; relevant certifications in travel services are a plus.
Career Growth Opportunities
We are committed to the professional development of our team members and offer ongoing training to enhance your skills and advance your career in the travel industry.
Company Culture And Values
Our company prides itself on fostering a supportive and collaborative team culture that values individual contributions and promotes a healthy work-life balance.
Compensation And Benefits
- Flexible remote work schedule that enhances work-life balance.
- Competitive salary with opportunities for performance-based bonuses.
- Paid time off (PTO) and holiday pay.
- Access to exclusive travel discounts and perks.
- Opportunities for professional development and continuous training.
Employment Type: Full-Time
